faq

To rent a wedding dress, please follow these simple steps:

• Select the desired model on our website.

• Choose your rental dates based on your event.

• Make a fitting appointment in store (via our link )

**Please note that fitting appointments are chargeable (€30) and will be deducted from the rental price when booking

• To make the rental reservation, contact us by email at contact@selhyanbridal.com

You can also meet us in person at 46 rue Alexandre Dumas, 75011 Paris, or send us a direct message on Instagram.

• Before proceeding to secure payment for your rental, please read our General Rental Conditions (CGL) on our website. Payment confirms your complete agreement with the CGL.

Payment for your rental can be made online by credit card (CB, Visa or MasterCard), in cash when you visit the store, or via Klarna to benefit from payment facilities. All your transactions are secure and comply with current regulations, ensuring strict protection of your banking data. In addition, we offer you secure payment links.

The deposit amount is clearly indicated on the reservation page. We place a bank authorization on your account to guarantee the rental of the equipment. This authorization serves as a deposit and funds will be refunded as soon as the item is returned in good condition. In the event of damage noted, we will retain all or part of the deposit.***Please note that we do not accept deposit checks.

No, you cannot cancel your rental. When you reserve your dress with the deposit, we agree with you to ensure the availability of the model for the agreed date. In this case, we cannot refund the deposit. In addition, please note that we do not offer model exchange, modification of the event date, or issuance of credit.

We currently offer a standard rental from Thursday to Sunday, for a duration of 3 days.

However, if you have specific requests for a longer duration, please contact our customer service at contact@selhyanbridal.com. We will do our best to accommodate your request. We will do our best to accommodate your request.

***Please note that additional days are charged at €100 per day.

We currently offer standard sizes ranging from 34/36 to 38/40 for certain models. However, we recognize that these sizes may not fit everyone. We are committed to expanding our size range to better serve our diverse customer base.

We ask that you do not attempt to clean the dress yourself. We will cover the cost of cleaning and dry cleaning.

We understand that accidents happen. If you damage the dress, please notify us as soon as possible at: contact@selhyanbridal.com.

Superficial and minor damages that we estimate are covered by us, but if the damage is more significant and prevents the dress from being reused, we will partially or fully withhold the deposit.