Rental Conditions
1. How do I rent a product?
Rental in person: To rent a product in Île-de-France and try it in person, please make an appointment via our Calendly platform. Our store is located at 46 Rue Alexandre Dumas, 75011 Paris.
Rentals are available from Thursday to Sunday, with the possibility of extending the rental for an additional cost of €100/day.
Arrangements for long term rentals are also possible.
Reservation procedure:
To reserve your rental:
Accept our general rental conditions (CGL) before making payment. Payment confirms your acceptance of the CGL.
Once your reservation is confirmed, you will receive a confirmation email. Please note that you must be at least 18 years old to rent. If you are a minor, parental authorization is required. Wedding dress fitting appointments are subject to a non-refundable fee of 30 euros, payable when making the appointment.
Cancellation of rental:
We reserve the right to cancel your rental for legitimate reasons, such as:
- Unavailability of the article
- Technical error during payment
- Inability to seize the deposit before shipping
- Fraudulent or abusive use
- Non-compliance with our CGL, in particular with regard to the return of the item within the agreed deadlines.
2. Prices of our products and rentals
Regarding the prices of our rental products, they are indicated on our website, all taxes included, and take into account VAT and any reductions applicable at the time of the order. The rental price is calculated for a period of 4 days. This price includes cleaning services once the product is returned.
2.1. How to pay for your rental?
Payment methods :
Payment in store: For rentals in person in our store, we only accept payments in cash or by credit card (CB). Remote payment: Remote rentals are exclusively paid by bank card (CB, Visa or MasterCard) via a secure payment link. Rest assured that all your transactions are secure and comply with legal standards, ensuring strict protection of your banking information.
Payment facilities: We offer fee-free payment facilities in partnership with Klarna. It is important to note that we never have access to your personal payment information, including your credit card details, and we do not store them on our servers.
2.2. Regarding the deposit
The amount of the deposit required for the rental is clearly indicated on the reservation page, which allows you to know precisely the amount that will be temporarily held. Deposits are made exclusively by credit card, whether for in-person or remote rentals.
**We do not accept deposit checks.
This bank imprint serves as a guarantee, and funds will be refunded once the item is returned in good condition, without irreversible damage. In the event of damage, the full deposit will be retained, along with a detailed explanation sent by email. It is important to note that if we are unable to collect funds at the time of product return, the outfit reservation will be automatically canceled. Therefore, we recommend that you ensure that the necessary funds are available in your account at the time of return or shipping to avoid any unwanted cancellations.
3. Return of the wedding dress
The return of your rental must be made within the allotted time frame, following the instructions provided when confirming your rental.
Cleaning of the items is taken care of by us and you are not required to do it yourself. We reserve the right to charge additional fees in addition to the deposit if the dress is not returned. This fee covers the cost of replacing the dress in order to maintain the quality of our service for our future customers.
4. What happens if you change your mind or no longer need your rental?
Once you have reserved your dress, no cancellations are possible, meaning any deposit or payment made cannot be refunded. We understand that unforeseen circumstances may arise, but once the dress is set aside for you, it is reserved exclusively for you. Therefore, we cannot transfer deposits to another dress or person. Likewise, it is impossible to modify the reserved template. It is essential to emphasize that the payment made to reserve the dress is a firm and definitive commitment on your part. Our aim is to provide you with exceptional service, ensuring that each dress booked is available on the agreed date. This is why reservation dates cannot be changed once confirmed. If a wedding dress is not rented, the 30 euros paid for the fitting appointment are not refundable. If the customer decides to rent a wedding dress, the 30 euros paid for the fitting appointment will be deducted from the total amount of the dress rental.
Please note that this fitting fee is separate from the wedding dress rental fee and is non-refundable in the event of cancellation or non-rental.
In the event of unavailability of the wedding dress reserved by the client for the date of her wedding, either due to its poor condition, or for any other unforeseen reason, we undertake to offer clients the following solutions:
Full refund of the amount paid for the wedding dress rental.
Proposal of another wedding dress model, depending on availability, with a 30% reduction on the rental price.
The customer can choose one of the two options mentioned above depending on her preferences.
5. What guarantees for your products?
Our products benefit from legal guarantees of conformity and hidden defects. In the event of a dispute, our rental conditions are subject to French law, and the French courts will have jurisdiction. We encourage you to contact us in the event of a disagreement to find an amicable solution, and if necessary, you can contact the FEVAD Electronic Commerce Ombudsman or use the European Commission's online dispute resolution platform. The legal guarantee of conformity applies independently of any commercial guarantee granted. You can decide to implement the guarantee against hidden defects within the meaning of article 1641 of the civil code. In this case, you can choose between terminating the rental or reducing the sale price in accordance with article 1644 of the civil code.
6. Your personal data
Your personal data is treated with the greatest care and confidentiality. For more information, please see our Privacy Policy or Cookie Policy.
7. Liability and force majeure
We are committed to describing our rental products accurately and updating the information as optimally as possible. However, in the event of force majeure, we cannot be held responsible for non-compliance with our contractual obligations. Fulfillment and delivery times will be extended in the event of force majeure, but we will do our best to find a solution. We cannot be held liable in the event of failure to fulfill one of our contractual obligations resulting from a case of force majeure, as defined by the regulations. We cannot be held responsible for the non-execution or delays in the execution of your orders caused by events beyond our control, and in particular:
- Strikes, closures or other industrial actions;
- Civil unrest, riots, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or preparation for war;
- Fire, explosion, storm, flood, earthquake, epidemic and pandemic or other natural disasters;
- Inability to use train, boat, plane, road or other private or public means of transport;
- Inability to use public and private telecommunications networks;
- Acts, decrees, legislation, regulations or restrictions of any government (for example, administrative closure of stores);
- The execution of the general rental conditions (CGL) will be suspended for the duration of the force majeure and the execution and delivery times will be extended accordingly. However, we will do our best to end the force majeure situation or to find a solution allowing us to fulfill our contractual obligations despite this force majeure event.
8. What if we don't agree?
We hope to avoid any disagreements, but in the event of a dispute, we encourage you to contact us first to find an amicable solution. If this is not sufficient, the French courts will have jurisdiction and French law will apply. Please note that our general rental conditions (CGL) are subject to French law, and that your rentals are governed by the CGL in force on the day. of your reservation. If, despite our efforts, we are unable to find an amicable solution, you can contact the Electronic Commerce Mediator of FEVAD (Federation of Electronic Commerce and Distance Selling) whose contact details are: following:
46 Rue Alexandre Dumas - 75011 Paris - http://www.mediateurfevad.fr . You can also use the online dispute resolution platform made available by the European Commission at the following address:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN .